A Management Company (or ManCo for short) is a formal legal entity established to manage and maintain the shared “common parts” of an estate or building.

Ownership: It is usually a resident-led, non-profit company where every homeowner is a shareholder.

Purpose: Its primary role is to ensure communal areas – like gardens, private roads, mews, and courtyards – are kept in good repair for the benefit of all residents.

Governance: It is run by Directors, who are all unpaid volunteer residents. They hold the final decision on the estates short-term and long-term plans.

Residential Management Group (RMG) is a professional Managing Agent appointed by the ManCo.

Budgeting: RMG’s specialists (accountants and analysts) prepare the draft Service Charge Budget each year, which they submit to the ManCo Directors for formal sign-off.

Operational Management: They organize routine maintenance (gardening, cleaning, communal repairs) and appoint or manage contractors on behalf of the ManCo.

Finance & Compliance: RMG is responsible for collecting service charges, paying contractors, and providing technical support for legal and compliance matters.

Customer Service: They provide a 24/7 customer service team for residents to report communal faults or discuss their service charge accounts.

RMG is our appointed managing agent. They handle the day-to-day operations and administrative tasks of the estate. You should contact RMG for:

Communal Repairs: Reporting broken lights, gates, or issues with gardens and private roads.

Service Charges: Queries regarding your statements, payment dates, or direct debits.

Emergency Repairs: Urgent communal issues (e.g., a burst pipe in a shared area).

Property Sales: Providing management packs (LPE1 forms) when you are selling or remortgaging.

RMG Living Portal: Accessing site visit reports, building insurance documents, and your account history.

Contact RMG via: The RMG Living Portal or their 24/7 Customer Service team.

The ManCo Board consists of volunteer resident directors. We set the strategy and oversee RMG performance. You should contact the Board for:

Strategic Decisions: Questions about the long-term vision or significant changes planned for the estate.

RMG Performance: If you feel a routine issue has not been resolved after several attempts with RMG and need to escalate.

Budget Oversight: General questions about why certain projects were prioritized in the annual budget.

Community Feedback: Suggestions for community events or improvements to the estate that fall outside of routine maintenance.